1
Do I need a referral from a doctor?
Our practitioners are primary health care practitioners. That means that you may come in without a GP’s referral. We will asses the situation and make any relevant recommendations regarding communication with a GP or other health care practitioner. You do need a current referral if you are claiming under Work Cover, Veteran Affairs, EPC or CTP.
2
How soon can I be seen by a practitioner?
We will endeavour to see you on the day you call or within 24 hours.
3
How can I make a appointment with a practitioner?
Appointments can be made in person, by phone or on-line. Please note that all new client bookings require a 50% deposit, fully redeemable against your treatment. We do require 24 hours notice if you need to cancel or reschedule your booking.
4
How long are the appointments?
An initial consultation for one problem will take approximately 45 minutes. If you have multiple areas or a complex problem it is best to allow 60 minutes (please let our reception staff know this at the time of booking).

All follow up consultations will take approximately 30 minutes. Treatments are time based. Whatever is required to make a difference to your problem will be done during the treatment.

As a new client we would appreciate if you could arrive 10 minutes prior to your appointment to allow time to fill out relevant paperwork.

Our physios strive to keep to their appointment schedule, although, as we endeavour to treat all acute injuries as soon as possible, there are occasional unforeseen circumstances.

5
Do I need to bring in anything into the appointment?
Depending on the area being treated, the practitioner may ask you to change specific clothing such as shorts. We have examination gowns at the clinic, or you are more than welcome to bring your own.

If you you have any correspondence from your doctor or surgeon, or any recent and relevant x-rays or reports, please bring these with you. Unfortunately we cannot store x-rays on site.

6
What happens on the first appointment?
The practitioner will take a history of the current problem and then perform a physical examination. Based on these finding, the practitioner will then devise a treatment plan for you that may involve exercise, movement correction, advice and manual techniques. The practitioner will often equip you with advice and a program to work on at home.
7
How many visits will I need?
Often, simple musculoskeletal complaints are significantly better in just a few treatments.  However, sometimes things may be more difficult to manage, or require long term care.  Your practitioner will discuss your treatment, goals and prognosis with you so you can develop a suitable management plan.this together.
8
Can I use my private health fund?
If you have private health cover and subscribe to the “extras” cover you should be eligible to claim part of your treatment fee. There are many different schemes and you are best advised to check your level of cover with your insurer.

If you are covered, most health funds are online with HICAPS. This is a service we provide for your convenience. It allows you to claim your health fund rebate at our clinic, leaving only the gap to pay. You will need to bring your health fund card with you.

9
Can I use medicare to pay for my treatment?
Currently under the Chronic Disease Management Plan (formally Enhanced Primary Care – EPC) eligible patients may be covered.This enables patients with a Chronic disease to be subsidised for treatment under the supervision of the referring doctor whilst being subsidised by medicare.
10
Do you treat Work Cover patients?
Yes, provided you have the following information on your initial visit, doctors referral, claim number, insurance/company details, claims officer details.

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation.

11
What happens to my personal information?
Excel Physiotherapy and Wellness is committed to protecting the confidentiality and privacy of its staff, contractors, patients and clients, and as such is intent on complying with the Privacy Act 1988 and the subsequent Privacy Amendment Act 2012. It is thus the policy of Excel Physiotherapy and Wellness to comply with the National Privacy Principles set out in the Act.
Please click here to review our Privacy Policy.